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External mediation – why it can be great for business
Many businesses will tell you they have internal mediators – members of HR who do their best to address a difficult situation when it escalates. Yet, no matter how skilled your internal team is, that isn’t true mediation. It’s a facilitated conversation between several employeeswhere participation is expected, if not required, and where the needs of the business are often the ultimate priority. True mediation is
How to use mediation and conflict coaching to reframe workplace conflict
How often have you had a long argument with someone, only to realise later it was all a misunderstanding. They didn’t think you were being rude, they were commenting on the other guy’s behaviour. Too late now. You reacted badly, said a bunch of things you probably shouldn’t
Five tips for having difficult conversations more easily
Everyone has difficult conversations sometimes. You might be telling a candidate they were unsuccessful at interview, sharing the need for redundancies, or explaining why a team member needs to improve their performance. Very few people enjoy these conversations, but why are they so difficult to have? The short answer
How to resolve conflict with active listening
You spend a lot of time listening. You’ll have listened to your partner and kids before work, perhaps popped on a podcast on your commute, listened in various meetings throughout the day. The question is, how much of that listening is active? What’s the difference between that and ‘just’ listening? Active
Why you need effective communication in the workplace
Effective communication is a phrase you’ve probably heard many times, but what does it actually mean? Writing a concise email? Setting clear expectations of behaviour? Adapting your style to suit the person you’re talking to? Honestly, it’s all these things, and more. The important question is why does it matter? It’s
How to manage your emotions for better workplace relationships
How good are you at managing your emotions? Do you spot when the frustration or upset is coming and take steps to reduce it, or do you let it build until it’s far too late? For many people, spotting what’s coming feels impossible. The emotion arrives like an impulsive wave,